Privacy Policy

Updated: 23/09/2022


This Privacy Statement explains how Galway Injury Therapy will process your personal and health information in accordance with the General Data Protection Regulation 2016 (GDPR) which  came into effect in May 2018, replacing the existing data protection framework under the EU Data Protection Directive.

Galway Injury Therapy employs appropriate technical and organisational measures to meet the requirements of GDPR.


We will never use your data for direct marketing purposes without your consent. At any time you may opt out (i.e. refuse the use of your personal data), including at the time the data is collected, or on every subsequent marketing message. Unsubscribing will always be free of charge and fully respected.

It should be noted that other methods of communication for the purposes of operating the service (e.g. confirmation of appointments or reminders, etc.) do not fall under “direct marketing”.


Galway Injury Therapy complies with the  EU General Data Protection Regulation (GDPR) 2016/679 as set forth by the European Union regarding the collection, use, and retention of personal data from European Union member countries. Galway Injury Therapy adheres to the requirements of

lawfulness, fairness & transparency, purpose limitation, data minimisation, accuracy, retention, security and accountability.

We collect two types of data: personal data, and sensitive personal data:


We will ask you to provide, either by phone or electronic means, your name, address, date of birth, telephone number, and email address. This information provided will be used by Galway Injury Therapy to:

When we communicate with you regarding our products and services for the first time we will give you the option to “opt-in,” and on every subsequent communication there will be an option to “unsubscribe.” If you subscribe to our email newsletter, we use email tracking to record and save your email address to your subscriber record to monitor and store your preferences.

When you attend a Galway Injury Therapy Service you will be asked to provide further sensitive data to allow your service provider to:

As Galway Injury Therapy avail of the same diary booking system, your appointment and service type will be visible to essential personnel at Galway Sports and providing meeting and greeting services. Galway Injury Therapy will never share your personal information with any other third party without your consent unless required to do so by law.


All of your personal and health data is stored securely, offsite and in electronic format on patient management systems. All electronic data is hosted within platforms which are secure, password protected and encrypted. For some services additional platforms may be used for the purposes of collecting and storing data. Galway Injury Therapy has adequate measures in place to ensure that your information is held securely, within the EU. Any personally identifiable information you elect to make available publicly on our sites – e.g. posting comments on any of our blog posts – will be available to others.


Access is restricted to essential personnel of Galway Injury Therapy who are bound by their professional ethics and / or confidentiality agreements.

We may provide non-personal data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website.

The third parties to whom we may provide this information may include, commercial partners, sponsors, licensees, researchers and other similar parties. We will never disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements).

We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.


Your data will be held by Galway Injury Therapy as long as is legally required. In the case of healthcare, we retain records for a minimum of eight years from the date of last treatment. In the case of children’s records, the period of eight years begins from the time they reach the age of 18.

After that time period your data will be securely deleted, as per our data destruction policy.


Any request should be put in writing and will be responded to, by us within 30 days. Please contact us either by email at [email protected] All correspondence should be marked for the attention of our GDPR team. 

For your protection, we may need to verify your identity to process your request.


Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website.

This Non-Personal Data comprises of information that cannot be used to identify or contact you; such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our websites.

Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.


This website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. We may use cookies to deliver content specific to your interests and to save your personal preferences so you do not have to re-enter them each time you connect to our website – our cookies are not available to other websites.

You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this website.


Galway Injury Therapy may, from time to time, utilise Google’s remarketing technology. This allows us to display relevant ads based on the pages on the Galway Injury Therapy website you have viewed. The advertisements will be displayed using cookies. This cookie will not record any personal information or identify you personally.

If you would prefer to not receive any targeted advertisements, you can deactivate the use of cookies for these purposes through Google by visiting the website:

Google has its own data protection policy which can be accessed here:


We take our security responsibilities seriously, taking all reasonable steps, including appropriate technical and organisational measures to protect your data. We review our security measures regularly.

If you have reason to believe that your interaction with us is no longer secure, please contact us immediately via email at [email protected]


We reserve the right to transfer information (including your personal data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company in the following cases:

You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-in.


We may make changes to this privacy statement to reflect relevant laws or changes to our practices, however the “last updated” date will always be listed at the top of this page. If there are any substantive changes to the way we collect and use information, a pop up notice will be posted on each of our relevant websites. Any changes will be effective immediately.