At The BodySoul Coach, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with us, including when using our website, contact forms, and third-party services like Systeme.io, Power Diary, and Stripe.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who We Are

The BodySoul Coach
Owner: Christina Kenny
Website: www.thebodysoulcoach.com
Email: christina@thebodysoulcoach.com
Phone: 083 808 3167

2. What Information We Collect

We may collect the following personal information from you:

• Contact Information: Name, email address, phone number, and any details you provide through our contact forms.
• Payment Information: Credit or debit card details for processing payments via Stripe.
• Booking and Appointment Information: Details such as session dates and preferences, collected through Power Diary.
• Usage Data: Information about how you use our website, including IP addresses, browser type, and pages visited (collected via Systeme.io for analytics and website functionality).

3. How We Use Your Information

We collect and use your personal information to:

• Provide Coaching Services: We use your information to communicate with you, set up coaching sessions, and offer tailored services.
• Process Payments: Your payment information is securely processed via Stripe to complete transactions.
• Manage Appointments: We use Power Diary to organize and manage your coaching sessions, ensuring a smooth experience.
• Communicate Updates: We may send emails or newsletters through Systeme.io to update you on new services, offers, or relevant content. You can opt-out of these communications at any time.
• Analytics: To improve our website and user experience, we may analyze usage data to better understand how visitors interact with our site.

4. Third-Party Services

We work with the following third-party services to deliver our services effectively:

• Systeme.io

We use Systeme.io to manage email communications, contact forms, and website analytics. This service helps us streamline communication and improve the user experience on our site.
For more information on how Systeme.io handles data, please refer to their Privacy Policy.

• Power Diary

Your personal information, including appointment details, is processed and stored through Power Diary to manage bookings and client notes.
For more information on how Power Diary handles data, please refer to their Privacy Policy.

• Stripe

We use Stripe to securely process payments. Stripe handles your payment data, and we do not store any credit card information on our website.
For more information on how Stripe handles data, please refer to their Privacy Policy.

5. Data Security

We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, alteration, or disclosure.

• Encryption: Payment transactions are processed securely via Stripe, which uses encryption to protect your payment details.
• Access Control: Only authorized personnel have access to your personal data, and they are required to maintain the confidentiality of your information.

6. Your Rights

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal data under certain circumstances.
• Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.
• Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: You can withdraw your consent to the processing of your personal data at any time.

To exercise these rights, please contact us at christina@thebodysoulcoach.com.

7. Data Retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by law.

• Client Records: We retain client records, including contact details and coaching session notes, for the duration of the coaching relationship and for up to 5 years thereafter, unless otherwise requested by the client.
• Payment Information: We do not store payment card details. Payment data processed by Stripe is subject to their retention policies.

8. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website traffic. Cookies are small text files stored on your device. You can modify your cookie settings in your browser at any time.

For more information, please review our Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Christina Kenny
The BodySoul Coach
Email: christina@thebodysoulcoach.com
Phone: 083 808 3167